Privacy Policy

Privacy Policy for Cool & Clean Engineering Services Pte Ltd

This Privacy Policy governs how COOL & CLEAN ENGINEERING SERVICES Pte Ltd and COOL & CLEAN CLEANING Pte Ltd collect, uses, maintain, and disclose information from users (each, a "User") of the website ("Site"). This policy applies to the Site and all products and services offered by COOL & CLEAN ENGINEERING SERVICES Pte Ltd and COOL & CLEAN CLEANING Pte Ltd.

Introduction

At Cool & Clean Engineering Services Pte Ltd (UEN: 202450154R) and Cool & Clean Cleaning Pte Ltd (UEN: 202450399K) (collectively referred to as “we,” “us,” or “our”), we value your privacy and are committed to safeguarding your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you engage with our services or visit our website (www.coolandcleansg.com). By using our services, you agree to the practices described in this policy.

Information We Collect

We collect and process the following categories of personal data:

Information You Provide to Us

Personal Details: Name, address, phone number, email address, and other contact information.
Service Information: Details related to aircon servicing, cleaning, or painting jobs.
Payment Information: Billing details, bank account numbers, and transaction information (note: we do not store credit card details; secure payment gateways are used).

Automatically Collected Information

Device Information: IP address, browser type, operating system.
Usage Data: Pages viewed, time spent on our website, and interactions with content.
Cookies: Data stored on your device to enhance functionality and user experience.

How We Use Your Information

Your personal data is used for the following purposes:

Service Delivery: Fulfilling requests for aircon servicing, cleaning, or painting solutions.
Customer Support: Responding to inquiries, resolving issues, and providing updates.
Marketing: Sending promotional offers, updates on new services, or events (with your consent).
Website Improvement: Enhancing user experience through behavior analysis.
Legal Compliance: Meeting legal obligations, resolving disputes, and enforcing agreements.

How We Share Your Information

We respect your privacy and will not sell your personal data to third parties. However, we may share your information under the following circumstances:

Service Providers: Trusted third parties (e.g., payment processors, IT service providers) for operational purposes.
Legal Obligations: Disclosing data when required by law or in response to valid legal processes.
Business Transactions: Transferring data during mergers, acquisitions, or sales of company assets.

Data Storage and Security

We employ technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or alteration. These include:

Encryption: Safeguarding sensitive data during transmission.
Access Controls: Restricting data access to authorized personnel only.
Regular Audits: Conducting routine reviews of our systems and processes.

While we strive to maintain robust security, no system is entirely foolproof. By using our services, you acknowledge and accept this risk.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once this period lapses, your data will be securely deleted or anonymized.

Your Rights

You have the following rights concerning your personal data:

Access: Request access to and a copy of your data.
Correction: Request corrections to inaccurate or incomplete data.
Deletion: Request the deletion of your data (subject to legal or contractual obligations).
Data Portability: Request a copy of your data in a structured, commonly used format.
Opt-Out: Withdraw consent or opt out of marketing communications.

To exercise these rights, contact us using the details provided below.

Cookies and Tracking Technologies

Our website uses cookies to enhance functionality and improve user experience. You can manage your cookie preferences via browser settings. Disabling cookies may limit certain website features.

Third-Party Links

Our website may include links to external sites. We are not responsible for their privacy practices and encourage you to review their policies.

Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in practices or legal requirements. Updated versions will be posted on our website with the revision date.

For inquiries or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Cool & Clean Engineering Services Pte Ltd (UEN: 202450154R)

Phone: +65 8282 8223 (Aircon Division)

Email: sales@coolandcleansg.com

Address: 160 Robinson Road, #14-04, Singapore 068914

Cool & Clean Cleaning Pte Ltd (UEN: 202450399K)

Phone: +65 8920 0013 (Cleaning Division)

Email: sales@coolandcleansg.com

Address: 160 Robinson Road, #14-04, Singapore 068914

This Privacy Policy is effective as of 26/12/2024. By continuing to use our services, you acknowledge and agree to its terms.